Job offer – Front Desk Officer

Job Title: Front Desk Officer – course counsellor Job

Category: Administration, Public Relation, Education

Duration 1 year (3-month trial) Job Code/ Req#: RECEP0220 – HYDERABAD

Bonus: Free Classes

Position Type: PART TIME

HR Contact: [email protected]

Date Posted: 13/03/2023

Job Description

ROLE AND RESPONSIBILITIES

The Front Desk Officer implements the directions given by the Head of the Pedagogical section. Reports to the latter, and to the Director.

· Advice, guide and convince potential students/students to register.

· Proceed, receive, follow up, and record payment of course, exams’ and books’ fee. Share the records to the head of pedagogical section, and to the finance section.

· Provide excellent customer service / Greet all visitors in a professional and friendly manner;

· Answer phone calls/ What’s App / Instagram /Facebook messages in a timely manner with accurate information; and keep record of the requests in a shared file,

· Implement the Institute’s communication policy regarding the courses;

· Sorting and distributing post and various messages to various departments of the AFI as well as following up on said messages;

· Work with the team in order to deal with customers’ comments and handle any difficult customer’s situations.

· Manage the registration of the new students on the online platform Hanaf, to update and follow up files concerning prospects and students,

· Share/send prospects and students relevant information about courses, revision classes, exams (DELF- DALF, TEF sessions) and entrance test, in advance, and to phone them in order to ensure a proper acknowledgement of the information,

· Manage the registration of candidates to the exams (DELF-DALF, TEF, entrance tests)

QUALIFICATIONS AND EDUCATION REQUIREMENTS

· Critical, able to analyze and react strongly to related matters with service problems.

· Honest, diligent, disciplined, well-organized, friendly and reliable.

· On time, willing to learn, observant in observing (observant, thinking about the interests of the institution.

· Social skills: able to listen, maintain privacy, be patient and able to work in collaboration with the team.

· Really good knowledge of Microsoft Office (Word – Excel) and Cloud service (Google Drive)

· Demonstrate ability to work in harmony with staff members in a professional manner, especially in a mutually supportive team environment.

· Consistently approaches work with energy and a positive, constructive attitude

· Demonstrates openness to change and ability to manage complexities

· Demonstrate strong capacity of organization, anticipation and be able to face urgencies in a quiet and efficient attitude.

THE SELECTED CANDIDATE WILL BE APPOINTED AS A PERMANENT EMPLOYEE AFTER THE 3 MONTHS TRIAL

REGARDING HIS/HER GENERAL PERFORMANCE. THE EMPLOYEE WILL BE BASED IN HYDERABAD.

MAIL YOUR CV + COVER LETTER : [email protected] + [email protected]

Job Offer – Front Desk Officer